Last Updated: November 18, 2025

Welcome to the DayRoutin  FAQ page. Here you’ll find answers to our most commonly asked questions about orders, shipping, payments, returns, and policies.

1. General Questions

Q: What is DayRoutin?
A: DayRoutin is a US-based company that offers high-quality products shipped worldwide, with a focus on Germany and the UK. Our goal is to provide a seamless shopping experience and excellent customer service.

Q: How can I contact DayRoutin?
A: You can contact us at:

Business Name: DayRoutin 

Business Hours: 

• 9:00-20:00 (Monday – Friday), (GMT-05:00) Eastern Standard Time (New York)
• Saturday: 11:00–15:00, (GMT-05:00) Eastern Standard Time (New York)

2. Orders & Payments

Q: How do I place an order?
A: Simply browse our products, select the item(s), add them to your cart, and proceed to checkout. Follow the instructions to provide your shipping information and payment details.

Q: What payment methods do you accept?
A: We accept:

• Visa, MasterCard, Maestro, American Express, UnionPay
• Klarna, Shop Pay, PayPal, Google Pay

Q: When will my payment be charged?
A: Payment is processed immediately during checkout via secure payment gateways.

Q: Can I cancel or change my order?
A: Orders can be cancelled within 24 hours of placement. After this period, we cannot guarantee changes or cancellations.

3. Shipping & Delivery

Q: Which countries do you ship to?
A: Currently, we ship to Germany and the UK.

Q: How long does delivery take?

• Germany: 2-4 business days (Monday–Saturday)
• UK: 2-8 business days (Monday–Saturday)

Q: Which courier do you use?
A: We use DHL and UPS for all deliveries.

Q: How much does shipping cost?

• Germany: Orders below €49 = €4.99; Orders €49+ = Free
• UK: Flat rate €19.99

Q: Can my delivery be delayed?
A: Yes, delivery times may be affected by customs, weather, holidays, or courier delays.

Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email to monitor your shipment.

4. Returns, Refunds & Damaged Items

Q: What is your return policy?
A: You can return items within 14 business days (Monday–Saturday) of delivery. Exchanges are not accepted.

Q: How long does it take to get a refund?
A: Refunds are processed within 7 business days (Monday–Saturday) of receiving the returned item.

Q: Are there any restocking fees?
A: No restocking fees apply.

Q: What if my item arrives damaged?
A: Please report damaged products within 48 hours of receipt. Include photos for faster processing.

5. Product Information

Q: Are the product descriptions accurate?
A: Yes, we strive to provide accurate descriptions and images. Minor differences in colour, size, or appearance may occur due to monitor settings or manufacturing variations.

Q: Can products be modified or discontinued?
A: Yes, DayRoutin reserves the right to modify or discontinue products at any time.

6. Privacy & Data Protection

Q: How is my personal information used?
A: Your data is processed in accordance with our Privacy Policy. We use personal data to:

• Process orders and payments
• Communicate order updates
• Improve our website and services
• Send marketing communications (if you consent)

Q: Do you share my data with third parties?
A: Only with trusted service providers for payment processing, shipping, and analytics. We do not sell your personal information

7. Cookies & Tracking

Q: Does your website use cookies?
A: Yes, we use cookies for:

• Website functionality (essential cookies)
• Performance tracking and analytics
• Marketing and personalized content

Q: Can I disable cookies?
A: Yes, you can manage or opt out of cookies via your browser settings.

8. Legal & Consumer Rights

Q: Which laws protect my purchase?
A: Germany and UK customers are protected under local consumer rights, including EU distance selling regulations. US customers are covered by applicable US consumer laws.

Q: What if I have a complaint?
A: You can contact us directly at social@dayroutin.com. Germany/UK customers can also contact their local consumer protection authority.

9. Additional Questions

Q: Can I place bulk orders or request custom products?
A: Currently, we sell individual products only. Bulk or custom orders may be considered on a case-by-case basis — contact us at social@dayroutin.com

Q: Do you offer gift wrapping or special packaging?
A: Gift packaging is not available at this time, but all items are securely packaged to prevent damage.

Q: Do you ship internationally outside Germany or the UK?
A: At this time, we only ship to Germany and the UK. International shipping requests are not supported.