Return & Refund Policy

Last Updated: December 11, 2025

At DayRoutin, customer satisfaction is our priority. We offer a straightforward 14-day return policy for all international orders shipped from our US fulfillment center to Europe and North America.

1. Return Eligibility

• Timeframe: 14 calendar days from delivery date
• Condition: Unused, unworn, original packaging, tags attached
• Required: Proof of purchase (order number/email confirmation)

2. Non-Returnable Items

• Opened hygiene/personal care products
• Custom or personalized items
• Gift cards/digital products
• "Final Sale" marked products

3. International Shipping Destinations

This policy applies to all orders shipped to:

• Europe: Germany, Austria, Belgium, Czechia, Denmark, Spain, Finland, France, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, Switzerland, Slovakia, United Kingdom
• North America: United States, Canada

4. How to Return

1. Contact us at social@dayroutin.com within 14 days of delivery
2. Include: Order #, reason for return, photos (if damaged)
3. Receive approval (24-48 hours) with return instructions
4. Ship to: 272 E Via Rancho Pkwy, Escondido, CA 92025, USA
5. Use trackable shipping (DHL/UPS recommended)

5. Return Shipping Costs

Reason	Who Pays Return Shipping
Change of mind/doesn't fit	Customer
Damaged/Defective/Incorrect item	DayRoutin (free label provided)

6. Damaged/Defective Items

• Report within 48 hours of delivery
• Email photos to social@dayroutin.com
• Free replacement or refund + return shipping covered

7. Order Cancellations

• 24 hours from purchase (pre-shipment only)
• Email social@dayroutin.com with order number
• No cancellations after processing/shipping

8. Refund Processing

• Timeline: 7 business days after inspection
• Method: Original payment (Visa/MC/PayPal/etc.)
• Bank processing: 3-10 additional days
• Original shipping: Non-refundable (except defective cases)

9. Customs & International Returns

• Customer responsible for return customs duties
• Mark package: "RETURNED GOODS - NO COMMERCIAL VALUE"
• Include commercial invoice with original order details

10. Contact Support

DayRoutin Customer Service

• 📧 social@dayroutin.com
• 📱 WhatsApp: +49 162 9248026
• 📞 Phone: +49 162 9248026
• 🕓 Mon-Fri 09:00-20:00 EST | Sat 11:00-15:00 EST

Quick Tip: Always include your order number and use trackable shipping for returns. Questions? WhatsApp us instantly!